FAQs

SHIPPING:

Shipping destinations:

We ship worldwide 

All orders will be shipped from Bronxville, NY, U.S.A

Shipping times:

Most orders are processed and shipped out within 3-5 business days.

For overnight orders please email info@kaphill.com

Shipping times are displayed at checkout and will vary depending on the shipping method and destination.

Standard USPS shipping within the U.S. takes 3-5 business days.

Shipping cost:

Priority and next-day shipping costs will be displayed at checkout.

All available shipping methods and carriers will be displayed at checkout 

Tracking:

Tracking information will be emailed as soon as the order is shipped.

Your satisfaction is important to us! We are happy to accept returns on saleable, unworn merchandise to the original method of purchase with accordance to the below policy.

Items must be returned within 30 days of shipment date.

We accept exchanges within 14 days of shipment date.

Sale merchandise is final sale and is not eligible for return.

We do not offer prepaid returns at the time. All returns must be sent to the below address:

KAPHILL 

765 Bronx River Road, 3C, 

Bronxville, NY, 10708

If you have further questions or require additional assistance, please contact us via email at info@kaphill.com

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

For customers outside of the U.S., international taxes might be applied depending on your country's taxes policy.

The customer is responsible for any additional taxes, duties, or fees applied to receive the goods into their country. 

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU.

The customs value is made up of:

the price paid for the goods,

the insurance cost,

the shipping cost.

If you would like to cancel, change, or update your order please email us as soon as possible because we usually ship orders quickly.

Send email to info@kaphill.com

In the subject line put "CANCEL" or "UPDATE" followed by your order number

Include desired change in the body of the email 

If your order has not been processed, we will gladly update or cancel your order. We can't change or cancel an order that has already been shipped.